GENERAL TRAVEL INFORMATION
Best price guarantee:
Book your cycling tour with Kärnten Radreisen at a guaranteed low price! If you find a comparable offer for your cycling tour at a lower price with another travel agency, we will match it. Simply email us the comparison offer two weeks before your arrival. The best price guarantee applies to all cycling tours organized by Kärnten Radreisen on the Drau Cycle Path, the Alpe-Adria Cycle Path, and along the Carinthian lakes.
Booking process:
The trip booking is made by one named person on behalf of all participants, providing all requested details. After written confirmation of the booking via email, you will receive a binding booking confirmation from Kärnten Radreisen.
Arrival and departure:
Arrival and departure, whether by car, train, or plane, must be arranged individually and are not included in the tour price. Kärnten Radreisen is happy to assist with the arrangements. Many starting points for our cycling tours, such as Salzburg, Spittal/Drau, or Villach, are easily accessible by train.
Rental bikes:
Carinthia Radreisen offers a comfortable Rental bike service. Select your favorite bike when booking and it will be waiting for you in your hotel on the day of your arrival. You can choose from classic 21-speed touring bikes, city bikes or e-bikes with an Impulse mid-engine and a 603wh battery. Other models, rental bikes for children, etc. are available on request. The rental bikes must be booked prior to departure so that they can be transported to your hotel on time. Please check your rental bikes when you pick them up and report any complaints immediately to our service hotline.
Travel documents:
You will receive extensive travel documents in your arrival hotel. These documents contain the list of the hotels booked, vouchers for the hotels and for other booked services, a description of the bike route, well-prepared maps and information material as well as luggage tags. The luggage tags from Kärnten Radreisen are used for daily luggage transport. We ask you to fill this out legibly and attach it to every piece of luggage.
Parkplatz:
Parking your vehicle for the entire duration of your cycling trip at your arrival hotel is possible, subject to availability and at an additional cost. Advance reservations are unfortunately not possible. Parking fees must be paid on site.
Luggage transfer:
Carinthia Radreisen organizes a comfortable daily Luggage transfer from hotel to hotel. Your luggage (1 piece per person up to 20 kilograms) will be picked up at the reception of your hotel and reliably brought to your next stopover hotel. Please provide your luggage with the luggage tags provided by Kärnten Radreisen.
Return transfer:
The return transfer by bus or train to the starting point of your bike tour is not included in most bike tour packages and can therefore be booked on the desired date. The transfer includes your own bike, unless stated otherwise in the bike tour description. You will receive the voucher for pre-booked transfers with your travel documents. The return transfer with the Drau cycle path bus can also be booked individually without a bike tour package.
Additional services:
Additional services, such as extra nights at the end of the bike tour, return transfers or train tickets can also be booked during the bike tour. Please contact Kärnten Radreisen on the service hotline in good time.
Service hotline:
Our bike service hotline is open daily (including weekends) from 8:00 a.m. to 19:00 p.m. The team from Carinthia Radreisen is at your disposal for questions, information and complaints: + 43 (0) 664/530 18 84.
Child discounts on the flat rate:
0-3 years 100% (free in parents' bed)
4-9 years 50%
10-12 years 25%
The children's discounts only apply to accommodation in the same room with 2 full-paying adults.
The discounts do not apply to additional services such as transfers.
Reduced prices for children's rental bikes can be found here: https://www.kaernten-radreisen.at/leihraeder/
Short-term bookings:
For short-term bookings from 14 days before the desired arrival date, a booking fee of € 35 will be charged.
Rebookings:
If a customer withdraws from his booked bike tour after receipt of the booking confirmation, Carinthia Radreisen is entitled to charge cancellation fees as follows in accordance with the general travel conditions due to the preparation work that has taken place.
The cancellation fees are proportionate to the total price of the trip:
up to the 28th day before departure: 10%
From 27 to 8 days before departure: 50%
From 7 to 3 days before departure: 80%
From the 2nd day onwards, or in case of no-show or trip cancellation: 100%
Cancellation protection:
To avoid cancellation fees and be well insured in case of illness or accident, we recommend taking out travel insurance. The Austrian Automobile Club ÖAMTC also offers the following tailored insurance policies:
– Bicycle accident and liability insurance as well as a
– Bicycle theft insurance
Complaints:
Any complaints that arise must be reported immediately so that the facts can be checked or remedial action can be taken on site. Complaints and objections that are not immediately reported on site can therefore unfortunately no longer be recognized later.
Other:
Participation in a bike tour is at your own risk. Minors are only allowed to take part in a cycle tour if they are accompanied by a legal guardian. Each travel participant is responsible for ensuring that their health is up to the demands of the trip. Compliance with the road traffic regulations is also the responsibility of the traveler. Should a change in the route be necessary during the bike tour (e.g. due to the weather, for safety reasons, etc.), there is no entitlement to a travel price reduction. Furthermore, there is no entitlement to reimbursement if the tour participant breaks off the bike tour.
Customer funds protection:
The tour operator Strafinger Tourismusmanagement & Reisebüro GmbH has taken out customer funds protection in accordance with EU regulations. This applies to the products of Carinthia Cycling Tours and Austria Cycling Tours. Claims should be submitted to the insurer TVA Tourismusagentur GmbH, Ferstelgasse 6, 1090 Vienna, under GISA number 109 654 05. www.tourismusversicherung.at
General terms and conditions of travel:
You can find detailed information on the general travel conditions Here.
Abkürzung that:
To make it easier to read, we use some abbreviations and symbols in our descriptions:
Meaning:
Season 1 & 2 preseason, postseason
Season 3 peak season
DZ = double room
EZ = single room
Half board = half board
Cat. = Category
