GENERAL TRAVEL INFORMATION
| Best Price Guaranteed With Carinthia Radreisen you are guaranteed to book cheap! If you find an equivalent offer for your bike tour at another travel agency, you will receive the same price from us. Please email us the comparison offer 2 weeks before your arrival. This best price guarantee applies to all bike tours organized by Kärnten Radreisen on the Drauradweg, the Alpe-Adria-Radweg and along the Carinthian lakes. |
| Booking process The travel booking is made in writing or by telephone by a named person for all travel participants. Once you have registered for your trip, you will receive a booking confirmation by email or post. |
| Arrival and Departure Arrival and departure, whether by car, train or plane, has to be organized individually and is not included in the tour price. Kärnten Radreisen is happy to help with the organization. Many of the starting points of our bike tours, such as Salzburg, Spittal / Drau or Villach, can be easily reached by train |
| Rental bikes Carinthia Radreisen offers a comfortable Rental bike service. Select your favorite bike when booking and it will be waiting for you in your hotel on the day of your arrival. You can choose from classic 21-speed touring bikes, city bikes or e-bikes with an Impulse mid-engine and a 603wh battery. Other models, rental bikes for children, etc. are available on request. The rental bikes must be booked prior to departure so that they can be transported to your hotel on time. Please check your rental bikes when you pick them up and report any complaints immediately to our service hotline. |
| Travel documents You will receive extensive travel documents in your arrival hotel. These documents contain the list of the hotels booked, vouchers for the hotels and for other booked services, a description of the bike route, well-prepared maps and information material as well as luggage tags. The luggage tags from Kärnten Radreisen are used for daily luggage transport. We ask you to fill this out legibly and attach it to every piece of luggage. |
| Parking In most cases, it is possible to park your vehicle directly at your arrival hotel for the entire duration of your bike tour. In many cases this is even permitted free of charge, and sometimes a parking fee has to be paid. In exceptional cases, the arrival hotel will inform you of an alternative parking space near your accommodation. |
| Luggage transfer Carinthia Radreisen organizes a comfortable daily Luggage transfer from hotel to hotel. Your luggage (1 piece per person up to 20 kilograms) will be picked up at the reception of your hotel and reliably brought to your next stopover hotel. Please provide your luggage with the luggage tags provided by Kärnten Radreisen. |
| return transfer The return transfer by bus or train to the starting point of your bike tour is not included in most bike tour packages and can therefore be booked on the desired date. The transfer includes your own bike, unless stated otherwise in the bike tour description. You will receive the voucher for pre-booked transfers with your travel documents. The return transfer with the Drau cycle path bus can also be booked individually without a bike tour package. |
| Additional
Services Additional services, such as extra nights at the end of the bike tour, return transfers or train tickets can also be booked during the bike tour. Please contact Kärnten Radreisen on the service hotline in good time. |
| Service hotline Our bike service hotline is open daily (including weekends) from 8:00 a.m. to 19:00 p.m. The team from Carinthia Radreisen is at your disposal for questions, information and complaints: + 43 (0) 664/530 18 84. |
| Guided tours Bike tours led by a guide are possible on request. For travel groups, price reductions and group conditions are possible by arrangement. |
| Children's discounts on the flat rate 0-3 years 100% (free in parents' bed) 4-9 years 50% 10-12 years 25% Cot € 90,-The children's discounts only apply when staying in the same room with 2 full-paying adults. The discounts do not apply to additional services such as transfers. |
| Tailor-made bike tours Would you like a shorter bike tour with longer daily stages? Would you like to take a break in between and spend another night in one place? Do you prefer hotels with wellness facilities? On request, Kärnten Radreisen also creates tailor-made bike tours according to your individual wishes. |
| Rebooking Rebookings to other travel dates or other bike tours notified in writing are free of charge up to 8 days before arrival. Thereafter, a processing fee of € 50 per booking will be charged. Every registered travel participant can also be replaced by another person if they notify us up to 8 days before the start of the journey. If a substitute takes the place of the registered participant, this does not affect the original contract. |
| Cancellation policy |
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The cancellation fees are proportionate to the total price of the trip:
Cancellations due to COVID-19 regulations If Kärnten Radreisen is unable to carry out a booked trip on the confirmed date due to COVID-19 lockdown regulations (such as hotel and restaurant closings), the trip must unfortunately be canceled by Kärnten Radreisen. In this case, customers can rebook to another date free of charge or receive a refund of any down payments in the event of cancellation. There is no entitlement to prosecute Kärnten Radreisen for any additional costs incurred by the customer in the course of travel preparation (e.g. train tickets, individual room bookings, etc.). Travel safely - COVID-19 protective measures VACCINATED, RECOVERED, TESTED. To ensure their safety, all guests need proof that they are not infected with COVID-19 in order to access hotels and restaurants due to the regulation of the Austrian federal government. If you have not yet been vaccinated or have recovered (after a COVID-19 illness), we recommend for travel preparation:
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| Complaints Any complaints that arise must be reported immediately so that the facts can be checked or remedial action can be taken on site. Complaints and objections that are not immediately reported on site can therefore unfortunately no longer be recognized later. |
| Other Participation in a bike tour is at your own risk. Minors are only allowed to take part in a cycle tour if they are accompanied by a legal guardian. Each travel participant is responsible for ensuring that their health is up to the demands of the trip. Compliance with the road traffic regulations is also the responsibility of the traveler. Should a change in the route be necessary during the bike tour (e.g. due to the weather, for safety reasons, etc.), there is no entitlement to a travel price reduction. Furthermore, there is no entitlement to reimbursement if the tour participant breaks off the bike tour. |
| General travel conditions You can find detailed information on the general travel conditions here. |
| Abbreviations To make it easier to read, we use some abbreviations and symbols in our descriptions: Meaning: Season 1 & 2 preseason, postseason Season 3 peak season DZ = double room EZ = single room Half board = half board Cat. = Category |
Stage tour
Round trip
Star tour
canoeing