General travel information

Best Price Guaranteed
With Carinthia Radreisen you are guaranteed to book cheap! If you find an equivalent offer for your bike tour at another travel agency, you will receive the same price from us. Please email us the comparison offer 2 weeks before your arrival. This best price guarantee applies to all bike tours organized by Kärnten Radreisen on the Drauradweg, the Alpe-Adria-Radweg and along the Carinthian lakes.

 

AblaufBooking process
The travel booking is made in writing or by telephone by a named person for all travel participants. Once you have registered for your trip, you will receive a booking confirmation by email or post.

 

 

Early booking bonus
Secure your early bird bonus! If you book by January 31, you will receive a discount of 5% on the package price of the Carinthia Radreisen bike tours. Do not do without it, because if something should come up, you can cancel free of charge up to 30 days before arrival and rebook free of charge up to 8 days before arrival.

 

 

Arrival and Departure
Arrival and departure, whether by car, train or plane, has to be organized individually and is not included in the tour price. Kärnten Radreisen is happy to help with the organization. Many of the starting points of our bike tours, such as Salzburg, Spittal / Drau or Villach, can be easily reached by train.

 

 

bikingRental bikes
Carinthia Radreisen offers a comfortable Rental bike service. Select your favorite bike when booking and it will be waiting for you in your hotel on the day of arrival. You can choose from classic 21-speed touring bikes, city bikes or e-bikes with an Impulse mid-engine and a 603wh battery. Other models, rental bikes for children, etc. are available on request.

The rental bikes must be booked prior to departure so that they can be transported to your hotel on time. Please check your rental bikes when you pick them up and report any complaints to our service hotline immediately.

 

documentsTravel documents
You will receive extensive travel documents in your arrival hotel. These documents contain the list of the hotels booked, vouchers for the hotels and for other booked services, a description of the bike route, well-prepared maps and information material, and luggage tags.

The luggage tags from Kärnten Radreisen are used for daily luggage transport. We ask you to fill this out legibly and attach it to every piece of luggage.

 

 

parking spotParking
In most cases, it is possible to park your vehicle directly at your arrival hotel for the entire duration of your bike tour. In many cases this is even permitted free of charge, and sometimes a parking fee has to be paid. In exceptional cases, the arrival hotel will inform you of an alternative parking space near your accommodation.

 

luggage transferLuggage transfer
Carinthia Radreisen organizes a comfortable daily Luggage transfer from hotel to hotel. Your luggage (1 piece per person up to 20 kilograms) will be picked up at the reception of your hotel and reliably brought to your next stopover hotel. Please provide your luggage with the luggage tags provided by Kärnten Radreisen.

 

 

return transferreturn transfer
The return transfer by bus or train to the starting point of your bike tour is not included in most bike tour packages and can therefore be booked on the desired date. The transfer includes your own bike, unless stated otherwise in the bike tour description. You will receive the voucher for pre-booked transfers with your travel documents.

The return transfer with the Drau cycle path bus can also be booked individually without a bike tour package.

 

additional servicesAdditional services
Additional services, such as extra nights at the end of the bike tour, return transfers or train tickets can also be booked during the bike tour. Please contact Kärnten Radreisen on the service hotline in good time.

 

hotlineService hotline
Our bike service hotline is open daily (including weekends) from 8:00 a.m. to 19:00 p.m. The team from Carinthia Radreisen is at your disposal for questions, information and complaints: + 43 (0) 664/530 18 84.

 

tour guide

Guided tours
Bike tours led by a guide are possible on request. For travel groups, price reductions and group conditions are possible by arrangement.

 

children

Child discount
The following price reductions apply to children staying in their parents' room: up to 4 years free of charge, 5-12 years 50%, 13-14 years 30% and 15-18 years 10%.

Reduced prices for children's rental bikes on request.

 

Tailor-made bike tours
Would you like a shorter bike tour with longer daily stages? Would you like to take a break in between and spend another night in one place? Do you prefer hotels with wellness facilities? On request, Kärnten Radreisen also creates tailor-made bike tours according to your individual wishes.

 

 

rebookingRebooking
Rebookings to other travel dates or other bike tours notified in writing are free of charge up to 8 days before arrival. Thereafter, a processing fee of € 50 per booking will be charged.

Every registered travel participant can also be replaced by another person if they notify us up to 8 days before the start of the journey. If a substitute takes the place of the registered participant, this does not affect the original contract.

 

 

Cancellation policy
In view of the current framework conditions, Carinthia Radreisen offers very customer-friendly cancellation conditions. Booked bike tours can be up to further up to 30 days before arrival free of charge canceled. A free rebooking is up to 8 days before Arrival possible.

The new cancellation fees

  • Up to 30 days before arrival: 0%, free of charge
  • Day 29 to day 8 before arrival: 10%
  • Day 8 to day 1 before arrival: 50%
  • No start of the trip, trip interruption: 100%

 

complaints
Any complaints that arise must be reported immediately so that the facts can be checked or remedial action can be taken on site. Complaints and objections that are not immediately reported on site can therefore unfortunately no longer be recognized later.

 

other

Others
Participation in a bike tour is at your own risk. Minors are only allowed to take part in a cycle tour if they are accompanied by a legal guardian. Each travel participant is responsible for ensuring that their health is up to the requirements of the trip. Compliance with the road traffic regulations is also the responsibility of the traveler.

Should a change in the route be necessary during the bike tour (e.g. due to the weather, for safety reasons, etc.), there is no entitlement to a travel price reduction. Furthermore, there is no entitlement to reimbursement if the tour participant breaks off the bike tour.

 

 

Abbreviations
To make our descriptions easier to read, we use a few abbreviations and symbols with the following meanings:

VS / NS = pre-season, post-season

HS = high season

DZ = double room

EZ = single room

Half board = half board

Cat. = Category

  • Stage tour
  • Round trip
  • Star tour
  • canoeing