Hints & Informations
The travel application is made in writing or orally. The registration is performed by a named person for all passengers. After booking you receive a booking confirmation by e-mail or post.
The documents include a list of the booked hotel, also cycled maps and information material, trailers (necessarily affixed to each piece of luggage).
In some of the packages the return transfer by bus is already included. The transfer is understood in principle, including your own bike, unless it is stated otherwise in the package. The voucher for the transfer you will receive with your travel documents.
Our hotline is staffed daily (including weekends) from 8:00 am to 7 pm. Our service hotline is available for questions, information and complaints. We point out that facts occurring complaints must be reported immediately to check the facts or to remedy the situation on the ground. Complaints that are not logged on site, cannot be accepted.
Additional nights, concert and theater tickets can be booked on site yet. Please contact time with us.
In general, the parking of your vehicle is possible on your arrival the hotel. In exceptional circumstances, we will inform you with alternative parking in your travel documents.
Our bikes are 21 speed touring bikes. 7-speed touring bikes are available on request. Bikes with 24 or 27 gears, aluminum frame, Deore equipment are also available on request. The rental bike / bike must be booked before departure. The output times can be found in the travel documents. Please check your bikes on the acquisition and log complaints immediately to our service hotline.
The transport of your luggage (1 piece per person max. 20 kg per piece) is organized by the arrival to the departure Hotel from us. Please identify your luggage necessarily the official trailer.
Reduction for children
Free (in parents room) up to 4 years, 5-12 years 50%, 13-14 years 30% and from 15 years 10% discount.
Rebooking and cancellation policy
The booking transaction processing fee for changings is € 50.00. In case of cancellation the terms and conditions (ARB 1992) apply. We recommend taking out travel cancellation insurance. We are partners of the European travel insurance.
Participation in the travel is at your own risk. Minors can participate only if accompanied by a parent or guardian of a journey. Each participant is responsible for ensuring that health to be up to the requirements of the trip. The compliance with traffic regulations is also the responsibility of the participant. If during the trip a change in the itinerary may be necessary (due to weather conditions , for safety reasons , etc.) arises because no entitlement to a travel price reduction. Furthermore, there is at curtailment of the trip by the tour participant is no right to a refund. Each registered participant may be replaced by a third party if he tells this to us 14 days prior to departure. Should a replacement to the place of the registered participant, the original contract will not be affected by this. For the ambient effort we are entitled to € 50, - to charge per reservation.